Return & Exchange Policy

As Soon as You Receive Your Order

We want you to be happy with your purchase. Once your order arrives, please take a moment to:

  • Carefully check your items for any physical damage or defects.
  • Make sure you have received the correct products and sizes.
  • If your item arrives damaged, please contact us within 7 business days of delivery so we can arrange a replacement.
  • If we send you the wrong size or an incorrect item, please contact us and we will be happy to assist with a return or replacement.

If You Need to Return an Item

If there is a valid reason for your return, please contact our Customer Service team before sending the item back. To help us process your return quickly, please follow these requirements:

  • The returned item must reach us within 15 days of delivery.
  • Items must be returned in their original, unused condition.
  • Items that have been worn, washed, altered, damaged, or used will not be accepted.
  • Please include your invoice or a note containing your name, address, and order ID inside the package.

Refunds

Once we receive your return, our team will inspect the item to make sure it meets our return requirements.

If your return is approved, your refund will be issued to the same payment method originally used for the order.

If you would prefer a different item or size, you will need to place a new order for the replacement item.

Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, we do not accept returns for:

  • Swimwear
  • Underwear
  • Body jewelry
  • Any item that has been worn, washed, used, altered, or damaged

Items that do not meet our return conditions may be sent back to the customer at the customer’s expense.

Return Shipping & Additional Charges

We always want to make your return experience as smooth as possible. If you need to return an item because you received the wrong product, a defective item, or an item that was damaged during delivery, we’ll be happy to assist you with the return process free of cost .

For returns due to other reasons, the return shipping cost is the customer’s responsibility.

Need Help?

We’re here to help. If you have any questions about a return, exchange, damaged item, or incorrect order, please contact our Customer Service team:

support@essentialshoodeiaustralia.com

Our team will be happy to review your request and guide you through the next steps.